Shipping Information

JANUARY 13th SHIPPING UPDATE

A notice to all customers with outstanding orders - updated January 13th, 2025
We are so sorry to keep you waiting on your pre ordered Fillyboo items. We have had an unprecedented production issue that has caused the delay.

Production is now complete on all pre-ordered styles. Customs clearance out of India is currently underway. From there the shipment will move by air to our warehouse in the United Kingdom.
Express courier tracking numbers will be applied to your orders starting immediately, prior to the goods arriving in the UK.
Once goods are unpacked, checked and labelled for individual delivery the tracking numbers will start to track and orders will be on their way to you. Please allow a few days for tracking numbers to become active. Tracking numbers need to be entered prior to the bulk shipment arriving in the UK in order to speed up the process during this busy period.
PLEASE NOTE: ORDER CANCELLATIONS CANNOT BE ACCEPTED DURING THIS TIME
Each customer affected by the production delays will receive a generous store credit to purchase from our new SS2025 collection.

Thank you very much for being such a loyal Fillyboo customer.
Wishing you all much love and happiness always
With love,
Pippa & The Fillyboo Team.

How much is shipping?

Fillyboo provides free express shipping from all orders above $200.

A flat rate of $10 AUD applies to orders under $200.

Where is my order being shipped from?

Orders are shipped directly from Sydney Australia using Australia Post Express.

When will I receive my order?

Most orders are shipped within 1-3 business days, however due to the many elements that go into making our handmade pieces, some items may require a final process before they can be shipped. Some items are transferred between Fillyboo locations before being shipped. Before contacting our customer service team, please allow up to 10 business days after you have placed your order to receive a shipping notification.
You will receive a shipping confirmation with tracking information when your order has been dispatched. For any delivery questions whilst your order is in transit, please contact Australia Post directly and provide your tracking number.

Can I change or cancel my order?

We are not able to change or cancel your order once it is received, so please double check your order, as well as your delivery and contact information carefully. This includes items ordered via Trunk Show or on Pre Order. If you no longer wish to receive your pre ordered item or the event that you ordered for has passed, we are not able to cancel that order prior to shipping. Please receive your order and initiate a return if required.

Items ordered on pre order?

Please note that the estimated ship date for pre order items should be considered the start of a 3 week shipping window. Delays can occur with production, and subsequently ship dates for pre ordered items can be pushed back at times. Please do not order pre order styles if you need to receive it for a specific date within the shipping window, as we are not able to guarantee arrival in time. We will do our very best to keep you updated on any changes to the expected shipping dates.

Fillyboo collections are hand made in small quantities. We may offer our most popular styles on a pre order basis if existing inventory is sold out and new production is scheduled to arrive soon.  

Please Note

You are currently visiting the Fillyboo AUS/NZ/AsiaPacific store.

CONTINUE ON FILLYBOO AU/ASIA
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Or
CONTINUE ON FILLYBOO USA/CAN
Visit USA/CAN Store
SWITCH TO FILLYBOO UK/EU
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